Refund & Cancellation Policy
How cancellations and refunds work for Shopping, Food, Service Bookings and Subscriptions on Omesia Bazaar.
1. Shopping / Product Orders
Refund and cancellation rules for Shopping Orders are set by the individual Vendor fulfilling the order, within the boundaries of our Vendor Policy. If you have an issue with a Shopping Order, contact the Vendor first, then escalate through our Complaints page if unresolved.
2. Food Orders
Food Order cancellation windows and refund eligibility depend on the Food Business and how far an order has progressed (e.g. before or after preparation begins). Contact the Food Business directly, then escalate through Complaints if needed.
3. Service Bookings
Service Booking cancellation and refund terms depend on the Service Provider and the nature of the service booked. Please check any terms shown at the time of booking, and contact the provider directly for changes.
4. Platform Subscriptions
Subscription refund eligibility, once payment is enabled, will follow rules confirmed by the owner before payment go-live. Until then, no subscription payments are collected, so no subscription refunds apply.
5. Failed or duplicate payments
Once payment is enabled, failed or duplicate payment handling will be described here, in line with our payment provider's process. This section is a placeholder until payment go-live.
6. Escalation
If a refund or cancellation issue is not resolved directly with a Vendor, submit a Complaint and our team will review it.